Beginning at 22:10 ET on Tuesday, November 13, 2012, an extended maintenance period will begin on the ContentDepot®. This maintenance is scheduled to be completed by 01:00 ET on Wednesday morning. Stations and producers are advised to plan ahead and adjust their production schedules accordingly.
On Tuesday, November 13, 2012, from 22:10 ET until 01:00 ET the following day, the ContentDepot portal will be offline. Please note:
* Producers who would normally upload content files for delivery between 22:10 ET and 01:00 ET must upload prior to 22:10 ET on Tuesday, November 13. If you are a program producer who normally uploads files during this time period, please contact the NOC to coordinate.
* Stations will NOT be able to subscribe to new programs or modify existing subscriptions between 22:10 ET and 01:00 ET. In the event of breaking news, the decoders you have assigned to the Breaking News channel will operate normally.
* File deliveries from the ContentDepot that are scheduled to take place during the outage period will be sent before 22:10 ET.
* Live streams delivered by the ContentDepot will NOT be affected. Tuning and cue commands from the NOC will occur as normal.
While the portal is shut down, we will run ContentDepot messaging from our backup host. Should users need to access the ContentDepot messaging service, it will be available at https://backup.prss.org/messaging/ within 5 minutes after the portal is shut down. To access it, users can sign in with their normal ContentDepot username and password. This site will remain active for the entire maintenance period. Instructions on how to use this service are available after you log in.
In the event that the backup ContentDepot messaging service is not available, the PRSS will use its the emergency alert LISTSERV®, called ContentDepotEA, to deliver communications to stations and producers. The message will have the following text in the “Subject:” field: [ContentDepotEA], and it will show a return address of the actual sender. All station and producer users that have Type 1 urgent message forwarding set up in the ContentDepot messaging system are included in the ContentDepotEA LISTSERV.
NOTE: While we do not expect any interruption of streams during this maintenance period, stations may want to consider fix-tuning an SFX2000pro decoder during the maintenance period. Instructions for locally tuning a stream decoder can be found on at http://www.prss.org/sites/prss/files/documents/Equipment/emergency_local_control_guide_070501 (1).pdf
We apologize for any inconvenience caused by this extended maintenance. The NOC will publish operational status updates if any changes to this schedule are required. If you have any questions or concerns about the impact of the outages on your operation, please contact the PRSS Help Desk at 800.971.7677 or firstname.lastname@example.org.
Posted November 9, 2012