Beginning at 15:00 ET on Sunday, May 6, 2012, an extended maintenance period will begin on the ContentDepot®. This maintenance is scheduled to be completed by 19:30 ET on Sunday evening. Stations and producers are advised to plan ahead and adjust their production schedules accordingly.
Please note that the date of this scheduled maintenance is May 6 and not May 4, as erroneously reported in the PRSS newsletter EsPRSS-O.
On Sunday, May 6, 2012, from 15:00 ET until 19:30 ET, the ContentDepot portal will be offline. Please note:
* Producers who would normally upload content files for delivery between 15:00 ET and 19:30 ET must upload prior to 15:00 ET on Sunday, May 6. If you are a program producer who normally uploads files during this time period, please contact the NOC to coordinate.
* Stations will NOT be able to subscribe to new programs or modify existing subscriptions between 15:00 ET and 19:30 ET. In the event of breaking news, the decoders you have assigned to the Breaking News channel will operate normally.
* File deliveries from the ContentDepot that are scheduled to take place during the outage period will be sent before 15:00 ET.
* Live streams delivered by the ContentDepot will NOT be affected. Tuning and cue commands from the NOC will occur as normal.
While the portal is shut down, we will run ContentDepot messaging from our backup host. Should users need to access the ContentDepot messaging service, it will be available at https://backup.prss.org/messaging/ within 5 minutes after the portal is shut down. To access it, users can sign in with their normal ContentDepot username and password. This site will remain active for the entire maintenance period. Instructions on how to use this service are available after you log in.
In the event that the backup ContentDepot messaging service is not available, the PRSS will use its new emergency alert LISTSERV®, called ContentDepotEA, to deliver communications to stations and producers. The message will have the following text in the “Subject:” field: [ContentDepotEA], and it will show a return address of the actual sender. All station and producer users that have Type 1 urgent message forwarding set up in the ContentDepot messaging system are included in the ContentDepotEA LISTSERV.
NOTE: While we do not expect any interruption of streams during this maintenance period, stations may want to consider fix tuning a decoder during the maintenance period.
We apologize for any inconvenience caused by this extended maintenance. The NOC will publish operational status updates if any changes to this schedule are required. If you have any questions or concerns about the impact of the outages on your operation, please contact the PRSS Help Desk at 800.971.7677 or firstname.lastname@example.org.
Posted May 3, 2012