The PRSS is continuing to work with manufacturer IDC to develop and deploy a software patch for the new IDC SFX 4104 Pro Audio receivers. At this time, IDC is still finalizing the fix and has not yet provided it to the PRSS for deployment to the system. When we receive the patch, we will notify all interconnected stations and provide a deployment date when the fix will be sent to all of the new receivers.
The Adoption Phase Continues
The adoption phase will continue from now through that deployment AND for at least two weeks (14 calendar days) after that deployment date. This is to enable all stations ample time to ensure the fix is successful and to allow stations that have not transitioned to the new receivers to do so. So, as of today, September 11, the deployment date for the software patch will be no earlier than October 1, meaning the adoption phase will not end before October 15.
At the conclusion of this two-week extension of the adoption phase, the PRSS will officially cease all delivery of automated tuning commands to the legacy SR2000pros. This is the same procedure as was planned earlier.
What the Software Patch Will Accomplish
The patch is intended to address the reported occurrences of the receivers experiencing an audio stutter at approximately one to two minutes after midnight ET. The PRSS is committed to making the integration of this software patch as seamless as possible. Our intention is to deploy it overnight to avoid any conflicts with prime-time programming.
What is Required at Your Station Now
Please be aware that in order to download the software patch, stations must have the new 4104 receivers connected to their satellite downlinks. If the receivers are not connected, the fix will not be received or implemented until a connection to the satellite is made, at which point the download will occur automatically.
For Additional Help
The PRSS will host a station interconnect on Thursday, September 27, from 2:00 pm ET to 3:00 pm ET, to answer your questions and hear your comments on this and other PRSS-related issues. We will share details on how to participate and where to send your questions as soon as they are confirmed. In the meantime, please continue to contact the PRSS Help Desk at firstname.lastname@example.org or via telephone at 800.971.7677 with any questions, comments or issues you have. Many of the fixes and improvements made to the new receivers have come as a result of station communications received at the Help Desk. We've made numerous technical guides and documents for the SFX 4104s available here, and we continue to update the list of frequently asked questions here.
Posted September 11, 2012