ContentDepot Maintenance Work on March 30

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Beginning at 15:10 ET on Sunday, March 30, 2014, an extended maintenance period will begin on the ContentDepot®. This maintenance is scheduled to be completed by 23:10 ET Sunday evening. Stations and producers are advised to plan ahead and adjust their production schedules accordingly.

For the extended maintenance session, the ContentDepot portal will be offline from 15:10 ET until 23:10 ET. Please note:

* Producers who would normally upload content files for delivery between 15:10 ET and 23:10 ET must upload prior to 15:10 ET on Sunday, March 30. If you are a program producer who normally uploads files during this time period, please contact the NOC to coordinate.

* Stations will NOT be able to subscribe to new programs or modify existing subscriptions between 15:10 ET and 23:10 ET. In the event of breaking news, the decoders you have assigned to the Breaking News channel will operate normally.

* File deliveries from the ContentDepot that are scheduled to take place during the outage period will be sent before 15:10 ET Sunday.

* Live streams delivered by the ContentDepot will NOT be affected. Tuning and cue commands from the NOC will occur as normal.

While the portal is shut down, we will run ContentDepot messaging from our backup host. Should users need to access the ContentDepot messaging service, it will be available at https://backup.prss.org/messaging/ within 5 minutes after the portal is shut down. To access it, users can sign in with their normal ContentDepot username and password. This site will remain active for the entire maintenance period. Instructions on how to use this service are available after you log in.

In the event that the backup ContentDepot messaging service is not available, the PRSS will use its the emergency alert LISTSERV®, called ContentDepotEA, to deliver communications to stations and producers. The message will have the following text in the “Subject:” field: [ContentDepotEA], and it will show a return address of the actual sender. All station and producer users that have Type 1 urgent message forwarding set up in the ContentDepot messaging system are included in the ContentDepotEA LISTSERV.

We apologize for any inconvenience caused by this extended maintenance. The NOC will publish operational status updates if any changes to this schedule are required. If you have any questions or concerns about the impact of the outages on your operation, please contact the PRSS Help Desk at 800.971.7677 or prsshelp@npr.org.

 

Posted: March 26, 2014