Equipment Support

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The PRSS Satellite Equipment Maintenance and Repair Depot provides telephone consultation, module repair and maintenance service for certain station earth terminal equipment. These services are available at no charge to all interconnected stations, provided the equipment has not been modified or changed. The Depot can be reached at 202.513.2650. Before calling, please review:

  • Repair
  • Troubleshooting
  • Maintenance
  • Shipping

Repair

The following is a current list of earth terminal equipment maintained by the PRSS Satellite Equipment Maintenance and Repair Depot.

Downlink Equipment

IDC Satellite Receivers
SFX 4104 Pro Audio Receiver

C-Band PLL LNB
Norsat International: Model 3120 C-Band PLL LNB

LNBs and L-Band Accessories
CALIFORNIA AMPLIFIER: Model 140194 Phase Locked Loop LNB
DAWN SATELLITE: CLNB25-PL12 Phase Locked Loop LNB

Fiberoptic Equipment
AGERE: Model 3110A Fiberoptic Transmitter
AGERE: Model 4110A Fiberoptic Receiver
VINCOR: Fiberoptic Equipment Rackmount with power supply
VINCOR: Fiberoptic Equipment Rackmount without power supply

Miscellaneous Modules

Power Supplies DX Antenna; Model PS-208; DC Power Supply

Troubleshooting

Technical assistance is available 24 hours a day, seven days a week for stations whose earth terminals are in an "off-the-air" condition. "Off-the-air" signifies the failure of an earth terminal equipment module that is the only one of its kind in a station, rendering the station incapable of utilizing any services from the satellite as a result.

Stations with less pressing needs should call during business hours, which are 8:00 a.m. - 5:30 p.m., ET, Monday - Friday. During non-business hours, the Depot phone is forwarded to the NOC, which will contact the on-call Depot technician if necessary.

Procedures

  • A station representative requiring assistance or a replacement module should call the Depot at 202.513.2650,
  • A Depot technician will verify the station's eligibility for Depot services and will then work with station personnel to confirm or resolve the problem,
  • When a specific module is identified as defective, the Depot will assign a Trouble Ticket number that will be used for tracking all shipments and follow-up correspondence, and
  • When the replacement item has been installed, station personnel must fill out a repair tag, attach it to the defective item, and ship it pre-paid to the destination specified by the Depot, using the container in which the replacement item was received. To ensure that a workable pool of spare equipment is available to supply other stations' needs, the defective item must be shipped to the Depot within three business days of receipt of the replacement module.

Maintenance

Station personnel are responsible for routine and certain corrective maintenance as recommended by equipment manufacturers. Routine maintenance normally includes inspecting, cleaning, lubricating, and adjusting equipment, as well as recording meter readings and replacing fuses, lamps, etc.

Corrective maintenance generally involves isolation of faults down to a replaceable subassembly or module. When a faulty module has been identified, the station notifies the Depot. The Depot ships a replacement module to the station. Upon receipt of the replacement module, the station installs the replacement module, verifies correct operation, and returns the faulty module to the Depot within three working days. The module is then repaired and returned to stock at the Depot.

Equipment that is damaged beyond repair by such causes as lightning, fire, smoke, water, etc., is the responsibility of the station at which the damage occurred. Generally a station's casualty insurance will provide coverage for such losses.

Shipping

Shipping expenses from the Depot to the station will be prepaid. Shipping expenses for returning defective equipment modules to the Depot are a station responsibility. UPS ground freight or its equivalent is an acceptable method in most cases. Collect shipments will not be accepted by the Depot.

For non-off-the-air situations, the Depot will ship replacement modules to the station by surface freight. Upgrades to a faster method of shipping for non-off-the-air situations may be arranged at the station's expense.

Shipments involving a station which is in an off-the-air situation will be shipped by the fastest practical method available.